13 Questions to Ask Your Mover When Buying or Selling in Brooklyn

By Elizabeth Kohen | January 22, 2024

Congratulations on embarking on your Brooklyn real estate journey—or at least thinking about it if you’ve ended up here! As you gear up for a move, whether you’re buying or selling a home here in Brooklyn, ensuring a smooth transition is crucial. One of the key players in this process will be your moving company, so to help guide you towards making the right choice, here’s a list of questions you might want to ask your mover.

1. Are you available on [insert moving date]?

Before getting into a long conversation, check that the mover is available when you need them. Brooklyn real estate moves often need to align with tight timelines. Confirm the availability of your chosen moving company, especially during peak seasons. Early planning can help secure the date that fits your schedule.

2. Can you tell me about your company history/how long you’ve been in business?

Experience matters. Inquire about the company’s history and how long they’ve been in business. A mover that’s used to navigating Brooklyn streets, parking spots and buildings has a leg up over one who doesn’t. Also ask if they handle the entire move themselves or if they subcontract any part of it.

3. Are you licensed and insured?

Protect your belongings by verifying the mover’s license and insurance. A reputable moving company will be more than willing to provide this information, ensuring your peace of mind throughout the process. Most Brooklyn co-ops require a certificate of insurance and won’t let you complete the move without one.

4. What is included in the cost?

Understanding the payment process up front is important. Discuss the payment method and whether it’s a flat rate, hourly or based on the weight of your items, and whether certain packing materials are included. Transparency in this area helps avoid surprises on moving day.

5. Do you transport specialty items?

Before diving into the logistics, consider your specific needs. Do you have delicate items like a piano, antique, large sculpture, pool table or pinball machine? Ensure that your chosen mover has experience handling any specialty items such as these.

6. Are you okay with stairs?

In Brooklyn, where brownstones and walk-ups are common, it’s essential to know if your movers are okay with stairs. Ask how many flights they are comfortable navigating and if there are any additional charges associated with stairs.

7. Do you provide packing and unpacking services?

Save yourself the hassle by checking if the moving company provides packing and unpacking services, and which packing materials they use to prevent damage to items. This is also a good time to bring up whether they offer disassembly and reassembly of furniture as part of their package. Note, some movers will only insure items that they have personally packed.

8. Do you offer transportation to homeowners?

Consider the full spectrum of your moving needs, which includes moving yourself. If you or any family members require transportation, find out if it is included.

9. Do you have a storage facility?

Even if they don’t offer storage options, they still might be able to recommend a facility for your belongings.

10. Am I able to track my items in transit during a move?

Stay connected during the move by asking if you can track your items or at least get in touch with the driver on moving day. Clear communication ensures a seamless experience and helps address any concerns promptly.

11. What is the window for estimated day/time of arrival?

Set realistic expectations by getting an estimated day and time of arrival. This information helps you plan your day accordingly and minimizes any unnecessary waiting around.

12. Are there any prohibited items?

Avoid surprises on moving day by discussing any items that are not allowed. Some moving companies have restrictions on flammable, hazardous or alcohol-containing items.

13. What is your cancellation policy?

Life is unpredictable, and plans may change. Familiarize yourself with the cancellation policy, including any associated fees. It’s always better to know these details in advance.

Research is Key: Before finalizing your decision, take the time to check online reviews and ask for recommendations from friends, neighbors or real estate agents. A reputable moving company will have a positive track record, assuring you that your move is in capable hands.

If you’re just reading to get a head-start on your move but still need to find your Brooklyn dream home or sell your current home, our experienced Park Slope-based agents are not only experts in finding the perfect home for you but are also happy to guide you through the moving process. Contact us today if you’re looking to buy, sell or rent in Brooklyn.

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